Contact
Melonex Contact and Customer Service Phone: Who to Call or Write About Placed Orders, Refunds and Questions
For a Melonex order you have placed, call the customer service phone at +1 (855) 889-3137, the order desk for tracking, changes and refunds. For a question about this website, write to [email protected], Monday to Friday, 9:00am to 5:00pm ET. The website email cannot see orders. Have your order ID ready.
Written by the Melonex label deskUpdated
Customer service01
Which phone number reaches Melonex customer service?
The Melonex customer service phone number is +1 (855) 889-3137. It is the order desk shown on the sales page, and it handles tracking, changes and refunds on placed orders.
Have your order ID ready before you call. The desk can look up an order only if it has that number. The order confirmation email also shows the support email for the sales page (Melonex sales page).
The sales page prints no hours for the phone line when we read it, so we give none. If you reach voicemail, leave your name, order ID and a number to call back.
Tracking and refunds on placed orders
Order desk (from mymelonex.com). Tracking, changes and refunds on placed orders. Have your order ID ready.
Order email
the support email shown on mymelonex.com and in your order confirmation
The same desk by email. Write your order ID in the subject line. We could not see the address on the sales site, so we do not print one.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1 Liberty Plaza, Floor 23
New York, NY 10006
Mail only. No walk-in sales.
Returns (New York)
205 Hudson Street, Floor 7
New York, NY 10013
Call first. Add your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Never share your full card number by email. The order desk does not need it to find an order.
Pick the right door02
Who should you contact about a Melonex problem?
Contact the order desk about anything you paid for. Contact the website email about anything you read on these pages. They are separate teams.
The website team writes the pages. It cannot see your order, cannot find a parcel and cannot send a refund. The order desk takes care of the sale. It does not write this site.
| Your question | Contact |
|---|---|
| Where is my order? Tracking | Order desk, +1 (855) 889-3137 |
| Change an address or pack | Order desk, with your order ID |
| Refund or return | Order desk first, then mail the bottles |
| Typo, error or broken link on this site | Website email, [email protected] |
| Privacy request about this site | Website email |
| Press questions | Website email |
| How the batch was made, ingredient amounts | The distributor on the label; see below |
| Medical questions about taking it | Your doctor or pharmacist |
Email03
What is the Melonex contact email?
The email for this website is [email protected]. Messages are read Monday to Friday, 9:00am to 5:00pm ET.
It covers pages, typos, privacy and press. It cannot see orders. If you write about an order, we can only point you back to the order desk.
No order email is printed on these pages. For that, use the support email shown on mymelonex.com and in your order confirmation.
When you write, tell us the page address and the sentence you question. We correct factual errors fast and note the date. Our rules for corrections are on the editorial standards page.
Please leave out your diagnosis, medicines and test results. We cannot give medical advice, and email is not a private channel.
Addresses04
Where is the Melonex address for returns and mail?
The returns address is 205 Hudson Street, Floor 7, New York, NY 10013. The office address is 1 Liberty Plaza, Floor 23, New York, NY 10006.
Use the returns address only for a refund claim, and only after you have called the order desk. Mail sent to the office address is not a return.
Call first
Phone +1 (855) 889-3137 with your order ID to start the claim.
Pack the bottles
Include your full name, email and order ID inside the parcel.
Ship with tracking
The buyer pays return shipping, so keep the receipt and tracking number.
Wait for the credit
The refund follows 3 to 5 business days after the return is credited. Then the card issuer takes 5 to 10 days to post it.
The sales page asks for at least 30 days of continuous use on a 60-day guarantee. Confirm the live policy at checkout. Details sit on the refund policy page and the guarantee page.
On the bottle05
Does the Melonex label have a contact number?
Yes. The label names the distributor, Instituto Experience of Lakeland, Florida, with a phone number and an email address.
Those details are +1 (507) 448-8190 and [email protected]. Use them for questions about the product itself, such as the label wording. Do not use them for orders placed on the sales page, which the order desk handles.
The manufacturer is not named. If you need to know who made your bottle, ask the distributor, and check the lot reference on the batch verify page.
Melonex: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 and 6 · 60-day money-back guarantee
See packsA bad reaction06
Where do you report a side effect from Melonex?
Report a side effect to your doctor first, then to the FDA through MedWatch. Do not rely on a sales or website contact.
MedWatch is the FDA's safety reporting program for patients and professionals, and the general FDA line is 1-888-INFO-FDA (1-888-463-6332) (FDA, MedWatch). A report helps the FDA spot patterns after sale, because supplements are not approved before they are sold (FDA, Q&A on Dietary Supplements).
Chest pain, trouble breathing, fainting, or face, arm or speech changes need 911, not an email (AHA, Warning Signs of a Heart Attack) (CDC, Signs and Symptoms of Stroke). Keep taking any prescribed medicine, and never stop it because of a supplement (AHA, Managing BP Medications).
More on cautions is on the side effects page.
Stay safe07
How can you tell a real Melonex contact from a fake one?
A real contact matches the numbers in the list above, the sales page or your order confirmation. Anything else needs a second look.
- Look up the order desk number here, not in a search ad.
- Do not pay a "release fee" or "reship fee" to anyone.
- Ignore texts that say your order is stuck unless the number matches.
Not sure where to order? See where to buy Melonex.
Still stuck08
What if nobody answers?
Try the order desk again at another hour, then write to the support email in your order confirmation. Keep the date and time of each attempt.
If you paid by card and cannot reach anyone, your card issuer may be able to help with a dispute. Keep your order ID, receipt and any tracking numbers ready. Our website email can check whether a page on this site is wrong, but it cannot act on an order.
Melonex: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 and 6 · 60-day money-back guarantee
See packsFAQ09
Contacting Melonex: questions answered
How do I contact Melonex customer service?
Call the order desk at +1 (855) 889-3137 for tracking, changes and refunds on placed orders, with your order ID ready. For questions about these web pages, write to [email protected].
What is the Melonex refund phone number?
Refunds start with a call to +1 (855) 889-3137 and your order ID. Then you mail the bottles with tracking to the returns address. The buyer pays return shipping.
Does [email protected] handle orders?
No. It reaches the website team, which handles page errors, privacy and press. It cannot see orders, so write to the order desk for tracking or a refund.
What are the Melonex customer service hours?
The website email is read Monday to Friday, 9:00am to 5:00pm ET. The sales page prints no hours for the order desk phone, so we do not give any.
Where do I send a Melonex return?
Mail returns to 205 Hudson Street, Floor 7, New York, NY 10013, after calling the order desk. Include your full name, email and order ID, and use a tracked service.
Can I contact the Melonex manufacturer?
The label does not name the manufacturer. It names the distributor, Instituto Experience of Lakeland, Florida, with a phone and email. Ask them who made your bottle.
Is the Melonex office a store I can visit?
We have no sign that it is. The New York address is listed as the office, and returns go to a separate address. Call ahead before you travel anywhere.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . See our editorial standards and how we check reviews. This website is the information site for the Official U.S. Melonex shop. It is not the manufacturer or the distributor named on the label. We make money when you buy through our order links.
Keep reading
More about Melonex
Official U.S. Melonex shop
Ready to try Melonex?
Check your medicines first, especially blood-pressure medicine, then pick a pack. Six bottles cost the least per bottle; three and six ship free in the US; every pack carries the 60-day money-back guarantee.
- Secure checkout on the sales site
- 60-day money-back guarantee
- Ships from the U.S.