Guarantee
How the Melonex 60-Day Money-Back Guarantee Works, Step by Step
The Melonex 60 day guarantee is a money-back promise on the capsules from the brand's sales page. The brief behind this site also asks for at least 30 days of continuous use. A claim starts with a call to +1 (855) 889-3137 and your order ID; then the bottles go back by tracked mail. You pay the return postage. Confirm the live wording at checkout.
Written by the Melonex label deskUpdated
The promise01
What is the Melonex 60-day money-back guarantee?
The Melonex money back guarantee is a 60-day promise that you can return the capsules and get your money back. It comes from the brand's own sales site, not from this website.
The window is 60 days. A 60-capsule bottle lasts 60 days at the label's one capsule a day, so a single bottle fits inside it, and a larger pack does not. Anyone who buys 3 or 6 bottles will still be holding unopened bottles when the window closes.
This site is the Official U.S. Melonex shop, a seller. It is not the maker or the distributor, and it cannot approve a refund. The order desk at the sales site does that (Melonex sales page).
The money-back seal on the brand's artwork sums it up as 60 days. The seal is a badge, not a contract. The terms that count are the ones shown at checkout on the day you order.
The fine print02
Do you have to use Melonex for 30 days before a refund?
Possibly. The brief behind this site asks for at least 30 days of continuous use, while the sales page we read states the 60 days most plainly. The two wordings do not match, so confirm which one applies before you order.
We cannot see the live policy text from here, and it can change. That is why every number on this site carries the same note: confirm the live policy at checkout.
If 30 days of use is required, the practical meaning is simple. Take the capsules as the label says, one a day, for a full month, then decide. Asking for a refund on day 12 may not qualify.
| Question | Wording we found | What to do |
|---|---|---|
| How long is the window? | 60 days | Ask whether it counts from order or from delivery |
| Is a minimum use asked? | At least 30 days of continuous use, per the brief | Read the checkout page before paying |
| Are opened bottles accepted? | Not printed | Ask the order desk by phone |
| Who pays return postage? | The buyer | Budget for tracked mail |
The path to a refund03
How long does a Melonex refund take?
After your bottles are received and credited, the refund starts 3 to 5 business days later. Then your card issuer needs another 5 to 10 days to post it.
So the full path from sending the parcel to seeing money back can take several weeks. The steps below show the order.
- Day 0
Order and keep the email
The desk will ask for the order ID in that email. The 60 days count from the date of purchase.
- Days 1-30
Use it as the label says
The brief says sales asks for at least 30 days of continuous use before a claim. Confirm the live policy on the checkout page. Keep your prescribed medicine going.
- By day 60
Ask for your money back
Call +1 (855) 889-3137 with your order ID before day 60, or write to the support address shown on mymelonex.com.
- Then
Mail with tracking
Post the bottles to the returns address and include your full name, email and order ID. Return postage is on you.
Claiming04
How is the Melonex money-back guarantee claimed?
Call the order desk first. Do not mail anything until you have spoken to a person and have the order ID in hand.
The order desk number is +1 (855) 889-3137. It is the number for tracking, changes and refunds on placed orders. The number printed on the bottle label is not the order desk, so use the one here.
Find your order ID
It is in the order confirmation sent to you after checkout. Search your inbox and spam folder for the sales site's message.
Call and ask for a return
State that you are claiming the 60-day guarantee. Ask what the return window counts from, and ask for the claim in writing if the desk will send it.
Pack the bottles
Put the bottles in a sturdy box. Add a note with your full name, your email and your order ID.
Ship with tracking
Send the parcel to the returns address: 205 Hudson Street, Floor 7, New York, NY 10013, USA. Use a service that gives a tracking number and keep the receipt.
Watch for the credit
The refund follows once the return is credited. Call the desk again if a week passes with no word.
Do not send the parcel to the Lakeland, Florida address on the bottle label, and do not send it to the office address of this site. Each has a different job.
What it costs you05
Who pays return shipping on a Melonex refund?
You do. The buyer pays return shipping, so a refund is not entirely free of cost to you.
What is not printed is whether the original shipping fee is refunded. The 2-bottle pack adds $9.99 at checkout. Ask the desk whether that charge comes back with the price of the bottles.
| Item | Paid by | Status |
|---|---|---|
| Return postage | You | Stated in the brief |
| Bottle price | Refunded to the card | After the return is credited |
| $9.99 shipping on 2 bottles | Not printed | Ask the desk |
| Free shipping on 3 and 6 bottles | Nothing to refund | Listed on the buy page |
Weigh this before buying the larger packs. Six bottles cost $294 and free shipping makes ordering easy, but a return of that parcel is on you. See the pricing page for what each pack holds.
Melonex: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 and 6 · 60-day money-back guarantee
See packsWhere you buy06
Does the guarantee apply if you buy Melonex somewhere else?
Probably not. The guarantee is tied to orders placed on the brand's sales site, and we know of no Amazon, Walmart, eBay or store listing for Melonex.
If a listing like that appears, treat it with care. Third-party sellers can pass off counterfeits, and Consumer Reports cites a government study in which 20 of 47 brand-name products bought from third-party vendors were fake (Consumer Reports, Counterfeits Online). A copy may not be genuine and the guarantee may not cover it.
- Buy through the order button on this site, which leads to the sales site.
- Check that the web address is mymelonex.com before you enter card details.
- Keep the order confirmation. The order ID is the key to any claim.
More buying steps are on the where to buy page.
Before you ask07
What should you do before you ask for a Melonex refund?
Check your order, check the date and check how you feel. Then call.
Count the days from your order, and note how many capsules you took. If the desk asks about use, a simple log helps. Save the call dates and tracking number too.
If you stopped because of a bad reaction, put your health first. Stop taking the capsules and ask a doctor or pharmacist. Report the problem to the FDA through MedWatch (FDA, MedWatch). Keep taking any prescribed medicine, and never change it because of a supplement (AHA, Managing BP Medications). Chest pain, trouble breathing or sudden weakness means calling 911 (AHA, Warning Signs of a Heart Attack).
Help08
Who do you contact about a Melonex guarantee claim?
Contact the order desk on +1 (855) 889-3137. It handles tracking, changes and refunds on placed orders.
For order questions by email, use the support email shown on mymelonex.com and in your order confirmation. No order email is printed on these pages.
The website address, [email protected], is open Mon-Fri 9:00am-5:00pm ET. It answers questions about these pages, typos, privacy and press. It cannot see orders and cannot approve a refund.
Tracking and refunds on placed orders
Order desk (from mymelonex.com). Tracking, changes and refunds on placed orders. Have your order ID ready.
Order email
the support email shown on mymelonex.com and in your order confirmation
The same desk by email. Write your order ID in the subject line. We could not see the address on the sales site, so we do not print one.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1 Liberty Plaza, Floor 23
New York, NY 10006
Mail only. No walk-in sales.
Returns (New York)
205 Hudson Street, Floor 7
New York, NY 10013
Call first. Add your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Full answers to common claim questions are in the refund policy and the Melonex FAQ.
FAQ09
Melonex guarantee questions
Is the Melonex guarantee really 60 days?
The sales page we read offers a 60-day money-back guarantee, and the brief adds at least 30 days of continuous use. Because the wording differs, confirm the live terms at checkout, and screenshot them with your order.
How do I get my money back on Melonex?
Phone +1 (855) 889-3137 and have your order ID ready. Then mail the bottles with tracking to the returns address, with your full name, email and order ID inside. The refund follows once the return is credited.
Do I pay to send Melonex back?
Yes. The buyer pays return shipping. No postage figure is printed, so cost depends on the parcel size and the service you pick. Choose a tracked service and keep the receipt.
Where do I send Melonex returns?
Send returns to 205 Hudson Street, Floor 7, New York, NY 10013, after you have called the order desk. Do not use the Lakeland, Florida address on the label, which is the distributor's.
Can I return Melonex after using the whole bottle?
That is not printed. Because one bottle is 60 days at a capsule a day, a full bottle may sit outside the window. Ask the order desk before you mail anything and note who answered.
Does the guarantee cover Melonex bought on Amazon or eBay?
We know of no Amazon, eBay, Walmart or store listing, and a third-party copy may not be genuine or covered. The guarantee belongs to orders on the brand's sales site.
How fast does the Melonex refund arrive?
The refund starts 3 to 5 business days after your return is credited. Your card issuer then needs 5 to 10 days to post it, so allow several weeks from the day you mail the parcel.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . See our editorial standards and how we check reviews. This website is the information site for the Official U.S. Melonex shop. It is not the manufacturer or the distributor named on the label. We make money when you buy through our order links.
Keep reading
More about Melonex
Official U.S. Melonex shop
Ready to try Melonex?
Check your medicines first, especially blood-pressure medicine, then pick a pack. Six bottles cost the least per bottle; three and six ship free in the US; every pack carries the 60-day money-back guarantee.
- Secure checkout on the sales site
- 60-day money-back guarantee
- Ships from the U.S.